Pricing

Choose the solution that best fits your needs and start improving both customer and employee experience.

Your journey toward delivering exceptional customer or employee experience starts with your first shared CX project – CX PROJECT ONE.

330 EUR

Language: English
Reminder
Non-personalized questionnaire
Metrics: NPS, eNPS, CES, CSAT
Basic thank-you page after questionnaire completion
Basic response-rate dashboard
Results breakdown by available data
Notifications for negative feedbackBASIC
Manual data export to XLSX, CSV as needed
Form sorting by ratingnew / okay / to solve / resolved
Option to store click-throughs
1 hour of consultation on project results and recommendations for further CX/EX development

An advanced option with a broader range of capabilities that helps you optimize the customer experience.

Custom pricing

Regular collectionimmediately after interaction – daily, several times a week, quarterly, etc.
E-mail and SMS outreach
Unlimited number of contacts
Automated data transferAPI, SFTP
Design adapted to your company style
Unlimited questionnaire length
Platform access for max. 15 users, 2 permission levels
Online reporting always available

Any language
Reminder
Questionnaire tailored to the specific situation
Metrics: CSAT, NPS, eNPS, CES, FCR
2 versions of the thank-you page based on satisfaction
Basic response-rate dashboard
Results breakdown by available data with parameter calculations available
Notifications for negative feedbackCUSTOM
Manual data export to XLSX, CSV as needed
Form sorting by ratingCUSTOM
Option to store click-throughs
Tasks modulecomprehensive NZV solution
Custom domain
E-mail summariesbranch / team / employee performance
E-mail sharing of praise
Option to add linksGoogle reviews / website / social media / discount code
Blacklist export once a monthexport of unsubscribed customers from mailings
Comment tagging in the application
Customer communication directly from feedTRACKwith templates including signatures
Close-the-loop newsletter about changes made based on feedback
Automated export back to CRM
New features and analyses for an additional fee
Collection via web, newsletter, e-mail signature, QR, kiosks
Regular result consultations – recommendations for further CX development

A comprehensive project tailored to your needs that enables you to achieve the highest level of efficiency in customer experience.

Custom pricing

Regular collectionimmediately after interaction – daily, several times a week, quarterly, etc.
E-mail and SMS outreach
Unlimited number of contacts
Automated data transferAPI, SFTP
Design adapted to your company style
Unlimited questionnaire length
Unlimited number of accesses and permission levels
Online reporting always available

Any language
Reminder
Questionnaire tailored to the specific situation
Metrics: CSAT, NPS, eNPS, CES, FCR
Unlimited versions of thank-you pages
Custom dashboards
Results breakdown by available data with parameter calculations available
Notifications for negative feedbackCUSTOM
Manual data export to XLSX, CSV as needed
Form sorting by ratingCUSTOM
Option to store click-throughs
Tasks modulecomprehensive NZV solution
Custom domain
E-mail summariesbranch / team / employee performance
E-mail sharing of praise
Option to add linksGoogle reviews / website / social media / discount code
Blacklist export once a monthexport of unsubscribed customers from mailings
Comment tagging in the application
Customer communication directly from feedTRACKwith templates including signatures
Close-the-loop newsletter about changes made based on feedback
Automated export back to CRM
New features and analyses included free of charge
Collection via web, newsletter, e-mail signature, QR, kiosks
Regular result consultations – recommendations for further CX development